Browse our most frequently asked questions list below to learn everything you need to know!
Yes! All of our units are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. After each rental, every unit is thoroughly cleaned by commercial vinyl cleaners, disinfected, and sanitized. Once the unit is clean, it will be inspected to ensure cleanliness.
All of our units are made from 100% lead free vinyl. Safety is not an option, it’s a REQUIREMENT, and the safety of your children is our #1 priority.
Everything! Our units are a perfect addition to any party, event, or celebration. You can find one of our vast selection of bouncers, water slides, and interactive units at occasions including but not limited to: birthday parties, church festivals, charity events, corporate events, company picnics, school field days, grand openings, family reunions, Vacation Bible Schools, summer camps, and much more!
Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water. We will be glad to let you know what water units are available for you to rent for your event. We do provide a water hose (25ft long) if inflatable is further please have a water hose present.
Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for every possible combination. When placing your reservation, please let us know on what type of terrain your rental will be installed. Inflatables that are setup on grass are anchored with long steel stakes, while inflatables that are setup on other surfaces or indoors are anchored with sandbags.
We cannot set up on rocks, gravel, loose sand, stumps, rooted trees, or standing water. We have to set up on level ground. If we arrive to setup and see that one of the “cannot” options is the only option then we will be unable to set up and no refund will be given.
All rentals are a full day of 8 hrs unless otherwise specified. If you need a longer time, call us for a specialized quote.
We provide 100 ft extension cords and a 25 ft water hose (for wet rentals). All we ask is that there is an outlet available within that 100ft and water source within 25 ft. Anything beyond that is customer responsibility to provide.
We do also ask that the area where the equipment is to be placed is free of debris including toys and dog poop.
Yes. There is a $50 credit card deposit required at time of booking. This amount will go towards the cost of your rental.
Yes, although additional delivery fees may apply for areas farther out.
We will notify you by 8am on the day of your rental if it needs to be cancelled for rain, wind, or inclement weather. We do NOT offer refunds for bad weather but you will get a rain check that can be used to reschedule within 1 year.
Cancellations must be done at least 48 hrs in advance of the planned event. All funds are fully refundable if you cancel at least 7 days prior to your rental date. If cancellation is done 2-6 day prior to your rental, you will be given a rain check that is good for 1 year. No refund will be given for any cancellation done with less than 48 hours notice or on a rain check booking.
You can cancel by calling, emailing, or reaching out via the contact form.
Still have questions?
Feel free to use our Contact Form to reach out to us anytime.